Refund & Return Policy
Refund & Return Policy
We want you and your horse to be completely satisfied. If something is not right, here is our straightforward return and refund process.
30-Day Returns
You may return most items within 30 days of delivery for a full refund of the product price. Items must be unused, in original condition, and in their original packaging with tags attached. For safety and hygiene reasons, used bits, used pads and used grooming items cannot be returned unless defective.
How to Start a Return
- Contact us through our Contact page with your order number and the item you would like to return.
- We will email you return instructions and the return address within 1 business day.
- Ship the item back to us in its original packaging.
Return Shipping
If the return is due to our error or a defective or damaged item, we cover return shipping and send a replacement or full refund. For all other returns, the customer is responsible for return shipping. We do not charge any restocking fee.
Refunds
Once we receive and inspect your return, we issue your refund to the original payment method within 5 to 7 business days. You will receive an email confirmation when the refund is processed. Original shipping charges, if any, are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and we will make it right at no cost to you.
Made-to-Order Saddles
Custom and made-to-order saddles are built specifically for you. These may be subject to a limited return window, which is noted on the product page before purchase.